Poole Museum Privacy Policy

Privacy Notice – Bournemouth, Christchurch and Poole (BCP) Council Museum Service

This notice explains how your information will be held about you and processed by BCP Council. You can also find out about the General Data Protection Regulations and Data Protection Act 1998 and your rights on the Council’s web page.

This notice tells you:

• Who we are
• Why we collect your personal information
• The legal basis for using your information
• Who we may share your information with
• How you can access the information we hold about you
• How long we keep information about you
• Further information and Data Protection Officer

Who we are

BCP Council will be the Data Controller for the personal information you provide. Personal information can be anything that identifies and relates to a living person. This could be your name and contact details. As the Data Controller BCP Council will use your information to provide you with our services.

Why we collect your personal information

We will collect enough personal information in order to provide you with services for the following purposes.

• Providing a museum and arts service
• Providing wedding, room hire, retail and catering services
• Providing learning services

We are not permitted to collect information we do not need or will not use. This document covers information you have provided direct to the Council and information which has been shared with us by other organisations.

If we don’t need your personal information we will either keep your details anonymous, if we already have it for another service or we won’t ask you for it. If we use your personal information for research or analysis, we will always keep your details anonymous or use a fake name.

We don’t sell your personal information to anyone else.

The legal basis for using your information

According to the General Data Protection Regulations (GDPR) and the Data Protection Act 1998, we must have a reason to collect and use your information.

This will be to:-

• provide museum and arts services
• provide learning services
• tell you about our activities and how you can take part in them
• To provide wedding, room hire, retail and catering services
• enable us to manage the services we provide
• train and manage our workers who deliver those services
• investigate any worries or complaints you may have about our goods or services
• check the quality of our goods and services
• help with research and planning of new services

There are a number of legal reasons why we need to collect and use your personal information. For this service:

• Contract: you have entered into a contract with us
• Our service also needs to use sensitive personal data also called “special category data” which requires more protection to keep it safe. This is often information you would not want to be widely known and is very personal to you. It includes:
• Date of birth
• Emergency contact data

We will take extra care of this data. The legal reasons for us to collect and use this personal information are:

• Consent: you, or your legal representative, have given explicit consent
• Contract: you have entered into a contract with us

Who we may share your information with

We will not share your personal data with any other organisation or third party individuals without your knowledge and consent, except where we are required and allowed to by law.

Accessing the information we hold about you

You have the right to request, in writing, details of the information that is held about you and also the right to access a copy of the information. This may be by the Council providing copies of documents or by inviting you to view the records at one of its offices, if appropriate. Please see the BCP Council webpage for further information about how to make a subject access request.

BCP Council will not charge a fee to access your information. Sometimes there may be information that we are not allowed to show you, such as

• legal information or advice
• crime prevention and detection records
• information that we believe may be harmful to you and your well-being
  details about or provided by other people – this is called third party information (e.g. information from the Police or Department for Work & Pensions)

You may also ask us to

• stop processing your information if this causes or might cause damage or distress
• stop processing your information for direct marketing
• make decisions about you using your information by automated means (e.g. using computers to decide on an entitlement)
• amend any of your data which you feel is inaccurate. You can also ask for information to be blocked, erased or destroyed.
• transfer your information electronically to another service provider.
• consider a claim for compensation for any damages caused by a breach of the Data Protection regulations.

If you give consent for us to use your information, you may withdraw this at any time. However, this may affect our ability to continue to provide you with a service.

How long we keep information about you

We will retain this information for as long as it is required for these purposes.

Further information

If you have a concern about how we are using your information, we would ask you to contact us in the first instance using the address below:
Poole Museum
4 High Street
Poole
BH15 1BW

Data Protection Officer

If you are not satisfied with a response to your concerns from the Service, our Data Protection Officer can review any issues regarding Information Rights legislation if necessary. The Data Protection Officer can be contacted at the address below:

Information Governance
Customer Services
BCP Council Civic Centre
Bournemouth
BH2 6DY

Information Commissioner

For further information about Information Rights legislation, please contact the Information Commissioner’s Office at www.ico.org.uk or by telephone 0303 123 1113

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Poole Museum. References to "our Website" or "the Website" are to poolemuseum.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
5. Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
6. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie	Name	Expiration Time	Purpose
Shopping Basket	PHPSESSID	24 minutes	This cookie is used to keep track of what items are in a user's shopping basket.
Cookie Consent	dtAnalyticsConsent	1 year	This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.
Google Analytics	_ga _ga_container-id	2 years	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read Google's overview of privacy and safeguarding data
	_gid	24 hours
	_gat_tracker-name	1 minute
Microsoft Clarity	_clck	1 year	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. Read Microsoft Clarity's Cookie Overview and Data Retention Policy.
	_clsk	1 year
	CLID	1 year
	ANONCHK	1 year
	MR	1 year
	MUID	1 year
	SM	1 year
New Relic	__cfduid	1 year	This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Poole Museum
4 High St, Poole
BH15 1BW

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.